Customer Service Specialist

Customer Service Specialist :

Whether you are looking for a permanent or temporary job, there are plenty of career opportunities to be explored

Our success hinges on the Retail Office Associates, who serve as the foundation of our company. You will experience an environment that prioritizes your individual achievements and a fulfilling career with ample opportunities for advancement

Retail office associates must be adept at navigating digital platforms, have strong communication skills, display excellent multitasking abilities, and be team players who value their careers.

Employees can reap numerous benefits from working with us:

• We offer inclusive health benefits incorporating national coverage for dental and vision to give you complete peace of mind
• Some employers offer basic life insurance coverage, with the option for employees to purchase additional voluntary life insurance
• 401(k) Profit-Sharing Plan
• Implementing a program that recognizes and rewards employees for their hard work can lead to increased productivity and improved teamwork within an organization
• Paid Sick Days
• During classes of federally recognized holidays such as Thanksgiving and Christmas workers are rewarded with time off with pay
• Employee Assistance Program
• Are you looking for ways to stretch your paycheck even further? Our Generous Employee Discount allows you to save big while shopping at our store

Job Responsibilities:

• Enter customer requests into the system with perfection and integrity
• Ensure that the payment is credited to the right account by double-checking all details before processing
• Responsible for maintaining the security of currency and other legal means of payment
• Adhere to Company guidelines in preparing deposits on a daily basis
• Be quick to answer phone calls and attend to customer concerns in a polite and timely manner
• Coordinate the deliveries in a fashion that is satisfactory to the customers and complies with the protocols laid down by the organization
• Retain any outstanding orders and kindly inform patrons regarding their current situation
• Ensure that the daily reports are in compliance with the Company's expectations and guidelines
• Provide assistance with product tagging, labeling, and organization to ensure that customers can easily find the items they need
• Be available to assist the Office Manager in any way possible

Demonstrate proficiency in the use of computer software for managing transactions and stock levels:

• To be eligible, an individual must hold a High School diploma or GED
• Boasting a keen understanding of business operations along with outstanding verbal and aural aptitudes
• To be efficient in modern society, it is necessary to have a solid foundation of computer literacy, especially in software such as Microsoft Outlook, Word, and Excel
• Exceptional ability in cash management and Skilled at numerical calculations
• Possessing exceptional human connection and the ability to easily establish rapport with people from diverse backgrounds is crucial for developing strong human relations skills
• The ability to reason and solve problems has been verified
• Being able to effectively respond to common inquiries or complaints from customers or vendors requires the ability to exercise sound judgment and make informed decisions
• Must be physically capable of handling loads of up to 25 pounds on a frequent basis
• Being fluent in multiple languages is a valuable asset