Ashley HomeStore

Ashley HomeStore

Client Assistance Specialist

Location : Wesley Chapel, FL, 33545

Job Type : Part Time, Full Time

Date Posted : 8 May 2025

Client Assistance Specialist:

Both full-time and part-time work can provide a means of earning a living while contributing to the broader economy

Our Retail Office Associates are indispensable to our triumph. You will encounter a setting that caters to your personal success and a lucrative career that offers potential for progress!

As key contributors to the sales function, retail office associates are responsible for ensuring that orders are processed efficiently while maintaining a positive attitude.

There are a variety of perks to choosing us as your employer:

  • Our insurance policy guarantees you national health coverage along with dental and vision treatments to ensure your well-being is taken care of
  • Life insurance, which can be paid for by an employer, includes a basic policy and the ability to add an optional voluntary policy
  • 401(k) Profit-Sharing Plan
  • Designing recognition and rewards programs that align with an organization’s values and objectives can help build employee engagement and loyalty
  • Paid Sick Days
  • An employee gets remuneration during federally certified holidays including Thanksgiving and Christmas and also paid leave for vacation time
  • Employee Assistance Program
  • Want to enjoy the products you love without breaking the bank? Our Generous Employee Discount offers significant savings on our already low-priced merchandise

Job Responsibilities:

  • Ensure the system is updated with exact and detailed customer orders
  • Execute the payment process in such a way that it goes smoothly without any errors
  • Tasked with protecting cash and other monetary instruments from potential theft
  • Make daily deposits as per the policies and procedures outlined by the Company
  • Prioritize answering phone calls and responding to customer questions with utmost respect and timeliness
  • Manage the shipment schedule in such a way that it suits the customers' schedule and meets the company's operational standards
  • Hold onto any open orders and respectfully relay the status to customers
  • Adapt to the Company's requirements and prepare daily reports accordingly
  • Demonstrate a thorough understanding of Ashley Home Store Furniture products to answer customer inquiries, make suggestions, and generate sales leads
  • Provide assistance to the Office Manager on an as-needed basis

Be able to handle cash and credit transactions accurately and securely:

  • A High School diploma or GED is a mandatory requirement for this position
  • Demonstrating an acute acuity for commerce and remarkable spoken and hearing capabilities
  • Familiarity with popular software like Microsoft Outlook, Word, and Excel is a crucial element of computer literacy and knowledge
  • Proven expertise in cash handling and Excellent aptitude in numerical manipulation
  • Effective listening, resolving conflicts, and mentoring skills are other pillars of a person possessing well-developed interpersonal and human relations abilities
  • Proven ability to analyze and resolve predicaments
  • The key to handling customer or vendor complaints lies in making sound judgments and decisions in order to respond to their inquiries in a way that meets their expectations
  • Consistently capable of carrying or moving items weighing up to 25 pounds
  • Being bilingual can enhance one's personal and professional opportunities

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