Customer Care Agent

Job Summary:

Chick-fil-A of Austin Peay is seeking hospitality professionals. At Chick-fil-A of Austin Peay, the Customer Care Agent role is more than just a job, it's an opportunity to be a hospitality professional and earn a premium wage. In addition to working directly for an independent Operator, Customer Care Agents gain life experience that goes far beyond just serving a great product in a friendly environment. If you are looking for a great work environment with true career opportunities, then Chick-fil-A of Austin Peay is the place for you. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

Responsibilities:

• Performing tasks and ensuring that products and guest encounters are consistent with the Chick-fil-A brand, principles, and the Operator's vision.
• Efforts to efficiently complete tasks and attain operational excellence should be prioritized in all endeavors.
• Meeting Chick-fil-A expectations, your responsibilities will involve organizing, preparing, and serving items at the designated food stations.
• Promote transparent and effective communication among Customer Care Agents and superiors.
• Continue to stand for up to 5 hours consecutively.
• Rudimentary math and quantifying skills.
• Keep the restaurant environment clean and safe by engaging in tasks such as mopping, sweeping, taking out trash, cleaning, and caring for equipment.
• Remember to politely acknowledge guests, even in the midst of kitchen responsibilities.
• Unpacking delivery truck contents and sorting them into the proper storage areas.
• Capable of lifting and moving objects weighing no more than 45 pounds.
• Sustaining a neat and well-groomed look along with wearing professional attire regularly.
• Abide by the assigned portion sizes, standards of quality, and assessment criteria.

What You Should Deliver:

• If you have concerns about the challenges of serving others, it might be worth exploring roles that are better aligned with your preferences.
• Strive to elevate your status to that of a competent hospitality professional, leaving behind the novice stage.
• Consistently showing up on time for work is a fundamental requirement that should not be overlooked.
• Organize a replacement for yourself if you cannot work your scheduled shift.
• Agreeing to work nights and weekends signifies a dedication to being available and working during those specific hours.
• Adherence to principles of honesty and integrity is a non-negotiable aspect of your responsibilities here.
• Maintaining a great attitude is essential for all your working responsibilities.
• Face up to blunders and take on the task of bettering oneself.
• Recognize and thank your colleagues for their teamwork.
• Engage in the quick and adept resolution of conflicts while maintaining a professional demeanor throughout the process.
• Embodying honor, dignity, and respect towards guests and colleagues is a fundamental part of delivering exceptional hospitality and fostering teamwork.

We pledge to prioritize your satisfaction above all else:

• Cultivating a strong positive attitude towards you is part of our investment strategy
• Establishing a protected working environment is key.
• Enabling avenues for progression based on your achievements and our strategic imperatives.
• For every work shift exceeding six hours, a complimentary meal is available.
• The focus is on allowing for flexible scheduling within reasonable thresholds and in compliance with scheduling protocols.
• To inspire you to provide outstanding service by offering incentives and rewards!
• Participate in training sessions led by mentors who value your personal and professional development.
• Provided with a well-defined growth trajectory and supported with resources to progress in leadership positions.
• Capacity to acquire valuable knowledge from a top-ranking, widely recognized, and rapidly growing brand.
• Predictable schedule.
• Sundays off!

Job Benefits:

• Enjoy the benefit of not having to pay tuition at Point University
• A pay raise is guaranteed to full-time employees after successfully completing 90 days on the job
• Employees working full-time can expect a 3% raise per year
• Employer Healthcare Contributions
• Comprehensive Insurance Coverage
• Employees can enjoy Paid Time Off starting at 40 hours, with the option to accumulate up to 120 hours for full-time positions
• Scholarship Opportunities
• Leadership Development
• Chaplaincy Services
• Flexible Scheduling
• Free Break Meals
• Sundays OFF

Requriments:

• Opening shifts can begin as early as 4 AM and end no later than 2 pm.Must be 18 years of age or older.Must meet plan eligibility requirements.
• The Operator holds the discretion to award raises and overtime based on business success, employee performance evaluations, and program qualifications. Any changes to the requirements can occur without prior notification.

Company Information:

The commitment to closing on Sundays was established by company founder Truett Cathy when he first opened his restaurant in 1946. This decision was motivated by Truett Cathy's recognition of the significance of providing himself and his employees with a day off for rest and worship, a principle that remains fundamental to the company's values.