Client Support Agent

Client Support Agent:

Whether you are a recent college graduate or an experienced professional, there are career opportunities available to suit your needs

Our triumph is anchored by our Retail Office Associates. You will be immersed in a setting that fosters your personal success and a fulfilling career with prospects for advancement!

The retail office staff sets the benchmark high for exceptional customer service professionals.

Choosing us as your employer can be highly beneficial:

• Our insurance offerings include national-level coverage for dental and vision services in addition to healthcare coverage
• Basic life insurance can be included in an employer's benefits package, with the possibility of adding optional voluntary life insurance
• 401(k) Profit-Sharing Plan
• Modern recognition and incentive programs have evolved to include a broader range of incentives beyond just monetary rewards
• Paid Sick Days
• Employees can enjoy paid time off and vacation leave during federally recognized holidays such as Thanksgiving and Christmas
• Employee Assistance Program
• Need to keep your budget in check? Our Generous Employee Discount will help you save money on the items you need and love

Job Responsibilities:

• Transcribe customer demands into the system precisely and comprehensively
• Verify all necessary data accurately before submitting the payment transfer
• Accountable for the protection of cash and other legitimate modes of transaction
• Conform to the Company's policies and procedures while preparing deposits daily
• Respond to phone calls in a timely and professional manner, ensuring that customers feel respected and valued
• Plan the delivery timetable keeping in mind the convenience of the customers and adhering to the company's policies
• Maintain outstanding orders and pleasantly inform customers of their progress
• Conform to the Company's policies and procedures and create daily reports as per their requirements
• Assist with stocking and ensuring product availability, so that customers always have access to the items they want to purchase
• Offer your services to the Office Manager as needed

Ensure all merchandise is accurately priced and labeled, and that store displays are attractive and well-maintained:

• It is imperative that the applicant has a High School diploma or GED
• Having a great grasp on business principles and exceptional speaking and auditory skills
• A comprehensive understanding and proficient use of software programs like Microsoft Outlook, Word, and Excel are indispensable in today's computerized era
• Proficient in cash handling skills and Able to accurately compute numerical values such as discounts, interest, commission, percentages, area, etc
• Developing transparency, trust, and mutual respect while working collaboratively is a clear indication of an individual possessing strong interpersonal and human relations expertise
• A demonstrated talent for resolving complex issues through analysis
• Successfully responding to customers or vendors' inquiries and complaints requires the ability to use sound judgment and make effective decisions in a timely and efficient manner
• Must possess the physical strength to lift or move objects that weigh up to 25 pounds on a regular basis
• Being able to communicate in more than one language is a great skill to have